The New IT Operations Model for the Cloud Era

Organizing IT operations into four groups can bring an IT organization into alignment with how businesses acquire IT services in a cloud computing world.

Even if your IT organization remains cloud-phobic, it’s likely that your business may be engaging in “Shadow IT” practices that will force a cloud strategy in 2013. That said, cloud technologies are disruptive to the way that IT operates, so if this is the reality for 2013, what impact will a cloud strategy have on the way that IT organizes the people and processes that support delivery of services via cloud technologies?

One approach, suggested by Gartner analyst Alessandro Perilli, is to recognize a new IT operating model for the cloud era and organize into teams that specialize in the various delivery models that cloud computing has to offer. This approach requires a traditional IT management group, a private cloud management group, a public cloud management group, and over all the others, an IT broker group. Such a strategy acknowledges that the future is a mix of traditional, private and public cloud environments and puts in place groups that can optimize each, while aligning to business expectations for agility and costs.

Organizing IT operations into these four groups can bring an IT organization into alignment with the way that businesses look to acquire IT services in a cloud computing world, while reducing the risk exposure associated with “Shadow IT.” There are several reasons why this organization structure makes sense.

  1. Traditional IT Management Group
  2. Private Cloud Management Group
  3. Public Cloud Management Group
  4. IT Broker Group

By: Travis Greene

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